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POST-PURCHASE
Branded Post-Purchase Experiences
Elevate the brand experience for your customers after they click "buy." Our branded tracking solution enhances customer communication and transparency while easing operational burdens.
Features
One Platform, World-Class Capabilities
Branded Notifications
Email and SMS notifications can be configured on any status event. Customize messages from a single source on the fly. Control your brand and marketing messages through the entire post-purchase journey.
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End-to-End Tracking
Customizable pages provide an integrated experience for your customers. By ensuring all communications, tracking sites, and messaging come from a single source, you can eliminate fragmented post-purchase experiences.
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Custom Delivery
With a single view for split shipments, you can support multi-modal post-purchase experiences, including BOPA, Shipping, and Delivery. Leverage multiple carriers to drive efficiency.
Real-time visibility
Webhooks send data to your system in real-time, providing status updates to your store team members. Enable customer service and real-time ETA and ETD.
Marketing and Upselling
Include advertising placements in your post-purchase platform. Collect & report on customer feedback.
Simple Integration
Initiate Tracking from “My Orders” Page, email, SMS, or existing channels. Whether you’re looking for a full API integration or a simple URL with tracking numbers, you’ll streamline post-purchase.
Full-Featured Tracking After the Sale
Collect and report on order feedback, enable email and SMS subscriptions, and integrate returns in your post-purchase experience. You'll build customer loyalty with proof of delivery, recommended products, and advertising placement opportunities.
“Delivery Solutions’ innovative orchestration system coupled with its team’s encyclopedic knowledge, provides us with the nimbleness to quickly solve issues when they arise and get our products to our customers.”
Matthew Vorcheimer
VP of Product Management
“Through various market challenges over the last two years, Delivery Solutions has consistently provided reliable last-mile options, helping our brand continue to serve our customers in new and innovative ways.”
Shirley Gao
CIO
“We’re happy we made the decision to integrate Delivery Solutions, as they put us in a position to handle record delivery volume and serve our communities when they needed us most.”
Chad Petersen
SVP of eCommerce
“No technology is good enough for a retailer in 2024 without a strong account management team. Luckily, Megan and crew at Delivery Solutions consistently deliver in a way that allows us to grow together at the velocity we need right now.”
Jay Rodriguez
Director of Omnichannel Operations
“Our customers rely on us to provide them with the highest level of service and convenience, and our live tracking page powered by Delivery Solutions is another example of how we are fulfilling that commitment.”
Elizabeth Goodbread
Director Of Digital Commerce & Innovation
