RETURNS
Returns made for your customers
The ultimate portal for hassle-free returns and exchanges. Enhance customer loyalty and streamline inventory management with every transaction.
Features
One Platform, World-Class Capabilities
Fully Branded UX
Applying brand colors and fonts is just the start. Our product suite gives you complete control over every moment of the customer journey. Craft notifications, tracking pages, emails, and more.
Multi-SKU Returns
Give your customers the convenience of returning or replacing more than one thing at a time. Our OXM orchestrates all of the fees and instructions and gives them a single place to track it all.
Access Points
Location awareness and intelligent integrations enable your customers to find drop-off and access points for their returns. They get more control and you reduce costs.
Marketing & Upselling
More customer touch-points mean more opportunities. As the platform learns about their behavior and their preferences, so will you!
End-to-End Buyer Journey
Ensure a cohesive end-to-end buying experience with our integrated returns management system, keeping customer satisfaction high even when products need to come back.
Flexible Orchestration for Reverse Logistics
Adapt to the unique needs of your business and customers with our flexible orchestration rules, making returns as dynamic and responsive as your customers expect.
Gateway to Unified Commerce
From eco-friendly and paperless options to convenient home pickups and multi-method returns, our innovative solutions provide hassle-free returns for customers while optimizing efficiency and reducing costs.
“Delivery Solutions’ innovative orchestration system coupled with its team’s encyclopedic knowledge, provides us with the nimbleness to quickly solve issues when they arise and get our products to our customers.”
Matthew Vorcheimer
VP of Product Management
“We’re happy we made the decision to integrate Delivery Solutions, as they put us in a position to handle record delivery volume and serve our communities when they needed us most.”
Chad Petersen
SVP of eCommerce
“No technology is good enough for a retailer in 2024 without a strong account management team. Luckily, Megan and crew at Delivery Solutions consistently deliver in a way that allows us to grow together at the velocity we need right now.”
Jay Rodriguez
Director of Omnichannel Operations
“Our customers rely on us to provide them with the highest level of service and convenience, and our live tracking page powered by Delivery Solutions is another example of how we are fulfilling that commitment.”
Elizabeth Goodbread
Director Of Digital Commerce & Innovation
