Exceptions

Embrace Efficiency and Resilience: Deliver Frictionless Experiences.

mondrian-panel

Fully Managed

Our fully managed solution provides access to a dedicated team of experts who handle exceptions.

From addressing delivery delays and returns to managing customer inquiries and resolving disputes, our team takes care of exception management for you.

Autonomous Issue Resolution

Our Exceptions feature incorporates self-healing capabilities that automatically empower your operations to resolve standard exceptions without manual intervention. With self-healing, you can maintain high service excellence, reduce operational overhead, and drive customer satisfaction.

Agile Rerouting

In the face of unforeseen circumstances or changing conditions, adaptability is vital. Whether it's due to road closures, weather conditions, or carrier availability, rerouting ensures that packages are efficiently redirected to alternative routes or carriers to avoid delays and meet customer expectations.

Recent Articles

3 Ways Delivery Orchestration Helps Retailers of All Sizes...

Imagine if your average retailer had a big PR campaign with a big splash announcing they were launching same-day delivery. It would likely be met...

"Can't We just Build this In-House?": The Hidden Costs of...

When leadership teams consider expanding the technology powering delivery, there are a few options available. 

For enterprises with a robust...

Competing with The Amazon Effect: 3 Lessons from Retailers

In its three decades in business, Amazon has changed customer expectations about just about every aspect of the retail experience. This includes how...