Exceptions

Embrace Efficiency and Resilience: Deliver Frictionless Experiences.

mondrian-panel

Fully Managed

Our fully managed solution provides access to a dedicated team of experts who handle exceptions.

From addressing delivery delays and returns to managing customer inquiries and resolving disputes, our team takes care of exception management for you.

Autonomous Issue Resolution

Our Exceptions feature incorporates self-healing capabilities that automatically empower your operations to resolve standard exceptions without manual intervention. With self-healing, you can maintain high service excellence, reduce operational overhead, and drive customer satisfaction.

Agile Rerouting

In the face of unforeseen circumstances or changing conditions, adaptability is vital. Whether it's due to road closures, weather conditions, or carrier availability, rerouting ensures that packages are efficiently redirected to alternative routes or carriers to avoid delays and meet customer expectations.

Recent Articles

Make peak season anxiety a thing of the past in 2025

The holiday rush, Black Friday crowds, and back-to-school shopping—nothing strikes a nerve for retail ops teams like peak seasons.

As order volumes...

Beyond Boundaries: How Precise Delivery Zones Can Transform...

In today's fast-paced retail world, getting products into customers' hands quickly and efficiently has never been more crucial. Whether shoppers are...

Curbside
How Retailers Can Balance Customer Preferences and...

The change in how customers want to receive orders has unleashed a paradox in the retail space.