FAQ

Frequently Asked Questions

Can we use OXM for Post-Purchase if we have a different shipping provider?

Yes. OXM is tailored to suit any existing omnichannel strategy for a seamless onboarding experience without disruption. Retailers can integrate their current providers or use Delivery Solutions' products as desired. Additionally, post Purchase experiences and other platform products can be utilized standalone. 

Will accessing OXM's global carrier network disrupt existing negotiated carrier contracts?

Onboarding OXM is a seamless transition that will not impact existing carrier contracts. You can orchestrate and rate shop provider options, including your existing carriers and our global network of providers. Pass-through billing is also available. 

Does adding OXM to an eCommerce stack replace or disrupt products currently in place for Logistics, Pickup, Post Purchase, and Returns?

Delivery Solutions' Omnichannel Experience Management (OXM) Platform is not a "rip and replace" solution. Instead, OXM will integrate with other systems within your existing tech stack and orchestrate your existing omnichannel products and access to others. Each retailer can configure their implementation of OXM to suit their current and future omnichannel strategy. 

What is the implementation timeline for onboarding OXM?

The onboarding timeline for OXM depends on the complexity of the solution, the number of stores a retailer operates, and other factors. Typically this process can take as little as one to three months.

Do consumers need to use third-party apps for real-time tracking and delivery updates?

OXM is a fully branded white-label product. Brand-hosted tracking pages are customizable to your brand guidelines. Additionally, real-time updates and other features can be accessed within your app for a frictionless consumer experience.

Are the SMS, E-Mail, and Tracking pages brand-friendly, or do they include the Delivery Solutions logo?

OXM is a white-labeled solution, and the consumer experience will focus on the retailer's brand. At the consumer level, no Delivery Solutions branding will be present.

When using OXM to add Same-Day Delivery channels, do retailers need to directly contact delivery providers for exceptions?

In addition to instant access to a global network of Same-Day providers, one of the benefits of using OXM is that Delivery Solutions will conduct all direct communications to the delivery providers when necessary.

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