Platform Services

Omnichannel Experience Management (OXM)

For decades retailers have been stitching together omnichannel solutions to benefit the customer brand experience and add new delivery, returns, pickup, and post-purchase channels. However, assembling independent omnichannel products without orchestration presents unidentified efficiency gaps that go unnoticed until they negatively affect the customer experience, hurting the brand.


More than just providing basic service levels for omnichannel solutions, a layer of orchestration and analytics will unify every aspect of shipping logistics, pickup, returns, and post-purchase, integrating existing technologies and supplementing gaps with the latest solutions.


 Delivery Solutions provides a unified product portfolio; an Omnichannel Experience Management (OXM) platform. An enterprise-grade operating system for all customer-facing brand interactions, OXM orchestrates and enables all Logistics, Pick-Up, Returns, and Post Purchase solutions where they touch the customer. OXM eliminates efficiency gaps by orchestrating the individual elements of any existing eCommerce technology stack while introducing a suite of robust solutions with unique features like self-healing delivery, AI-powered analytics, and more.


Retailers are now held to third-party marketplaces or the limitations of single products to provide frictionless customer experiences. With Delivery Solutions, brands can control their destinies while driving innovation and scaling with a unified product suite.